NYC Under-Estimated Time, Tech for Upgrade | Dispatch Magazine ...

A city-ordered audit of New York?s long-delayed project?to modernized and consolidate its?public safety?dispatching functions found that overall project management is lacking, and that officials seriously underestimated the time its would take to complete and the complexity of combining technical systems. Only some of the projects begun in 2004 have been completed, including moving the once-separate fire and EMS comm centers into the same building occupied by police communications. The city?s 911 telephone system and computer-aided dispatch (CAD) software was also to be upgraded.?Eventually, 911 calltakers would handle all types of incidents, instead of routing them to individual police, fire and EMS centers. Likewise, personnel will work under a single 911/communications structure, instead of for the separate public safety agencies. In its audit, the Office of Comptroller concluded that the original project premise was ?reasonable and justified,? including merging the?comm centers and creating back-up centers and facilities.?But now the comptroller says the city?s Department of Information Technology and Telecommunications should expand the project?s governance structure, and fill vacant positions with appropriately qualified personnel to help monitor and manage the project. The comptroller also said project contractors H-P and Grumman should be monitored more closely, and by personnel with quality assurance skills.?Download (pdf) the comptroller?s full report here, which includes?a history of the project and its slow progress.

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Source: http://www.911dispatch.com/2012/03/29/nyc-under-estimated-time-tech-for-upgrade/

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